UC Engineer
Essential duties and responsibilites:
- Maintains current and thorough knowledge of unified communication technologies (IP-PBX, Call processing, dial plan, and voice mail)
- Maintains current and thorough knowledge of relevant complimentary technologies (e.g. network based faxing, video, call recording, contact centre, IVR, ACD, etc)
- Implements connectivity to legacy customer systems, particularly legacy TDM PBX systems (Avaya, Nortel, etc.)
- Responsible for product evaluation, process improvement, and practice refinement activities on occasion
- Actively participate in the planning, design, and implementation of Unified Communication systems, infrastructure and related hardware for customers.
- Implementing test plans, migration plans & delivery plans.
- Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
- Develop and implement the technical architecture and physical design of the network supporting the Unified Communications
- Network and application troubleshooting.
- Deliver high-quality solutions to our customers to ensure their investment in technology is consistent with their business objectives.
- Works with our customers to evaluate network health and capacity planning
- Provides knowledge transfer and documentation to our customers.
- Work in a team environment.
Requirements:
- Male or Female, max age 30 y.o.
- Bachelor degree in Computer Science, Information Systems or equivalent work experience required.
- Minimum 2 years of supporting and troubleshooting a medium to large enterprise network infrastructure.
- Fresh graduate with Bachelor degree in Computer Science or Information system related field with exceptional academic record will also be considered for junior positions.
- Strong technical/analytical.
- Excellent verbal and written communication skills are mandatory.
- Experience with Active Directory, Exchange and Microsoft core infrastructure technologies
- Advanced knowledge in at least one of the following technologies: Microsoft OCS/UC technologies, Cisco, Avaya and Asterisks.
- Experience with VoIP gateway configuration, unified messaging, ACD and IVR systems is a definite plus.
- Ability to listen attentively; display patience and flexibility.
- Analyze complex situations and provide effective solutions.
- Make independent decisions using sound judgment.
- Organize and prioritize work load.
- Ability to maintain a professional relationship with customers and employees.
- Well organized, high attention to detail, ability to handle multiple tasks concurrently.
- Ability to work in a fast paced dynamic environment and prioritize tasks.
- Cisco Certification highly desirable.
